Payments and invoices
Payments and Invoices
Everything about your payments: accepted methods, invoices, receipts, and managing your direct debit mandate.
Payment methods
Payments are handled by Mollie, a certified European payment provider. Depending on your country: credit card, SEPA bank transfer, and the usual local payment methods. Your payment data never passes through our servers.
Subscriptions and automatic direct debit
When subscribing to a plan, a direct debit mandate is created after the first payment: subsequent installments are debited automatically, with no action required on your part.
- The mandate is visible in Billing, and revocable at any time. Future installments will then need to be paid manually.
- A failed payment (expired card…) is retried; you're notified before any consequence to your services.
Your invoices
Every payment generates an invoice, listed under Billing → History:
- PDF receipt / invoice downloadable and printable for your accounting;
- billing details (company name, address, VAT) editable under Billing → Details. They appear on subsequent invoices.
Domains are billed separately, at the time of purchase or renewal, and appear in the same history.
Cancellation and refund
Cancelling a subscription takes effect at the end of the paid period: you keep the service until the term ends, and no further debit occurs. See also Account or per-project subscription for the exact scope of a cancellation.
A question about an invoice? Open a support ticket in the Billing category. It is the fastest channel.