# FAQ

Source : https://webgune.cloud/en-us/docs/faq · Mis à jour le 2026-10-27

# Frequently Asked Questions

## Deployment

**My build fails, how do I know why?**
Open the service's **Deployments** tab: the full build logs are kept there. The most frequent causes are a missing dependency (incomplete `package.json`, `requirements.txt`), a memory overflow during the build, or a misconfigured port.

**My service keeps restarting in a loop?**
This behavior (often called *CrashLoopBackOff*) means the application crashes right after starting. Check in order: the logs for the exact error, the presence of all required [environment variables](/docs/variables-environnement), then the [start command](/docs/commande-demarrage).

**Next.js error related to `output: standalone`?**
If your config enables this mode, the `next start` command no longer works. Replace it with `node .next/standalone/server.js` in the service Settings (details in [Next.js](/docs/web-nextjs)).

## Domains

**My custom domain shows an old version of the site?**
Clear your browser cache (`Ctrl+Shift+R`). If the problem persists, check DNS propagation with [dnschecker.org](https://dnschecker.org).

**The SSL certificate isn't generating?**
Confirm that DNS points correctly to the IP provided by Webgune, disable the Cloudflare proxy if you use one, and allow up to 24 hours for propagation (see [SSL certificates](/docs/certificats-ssl)).

## Databases

**Can't connect from outside?**
The internal URL only works from pods in the same project. Enable **Expose publicly** in the Database tab to get a URL accessible from outside.

**The internal URL fails in my code?**
It is only reachable from inside the cluster, so it is unusable from your local machine: only the public URL works there.

## GitHub

**My organization's repositories don't appear in the list?**
When connecting GitHub, you must click **Grant** next to the relevant organization. If this step was missed: Settings → disconnect GitHub → reconnect, approving the organization this time.

## Something else

Didn't find your answer here? Open a ticket from **Settings → Support**.